Return Procedures
Your satisfaction guaranteed! If you have received damaged, defective, or incorrectly shipped merchandise, please notify Customer Service within 30 days and follow the instruction below. We will gladly replace the merchandise without additional charge, or provide you with a full refund.

If you are unsatisfied with your CTI Jazz purchase, and the merchandise is unopened, we will be happy to exchange it for you. Original shipping and handling charges are not refundable, and you will be responsible for all cost associated with return shipment. No COD returns will be accepted.

Please follow the instructions on the back of your invoice to return your merchandise. You must contact Customer Service to obtain a Return Authorization Number (RA#). Returns cannot be accepted without this number.

Email us: orders@ctirecords.com
Phone:  (212) 645-9302
Hours:  9:00AM - 5:00PM  EST Monday thru Friday